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Alexa Not Discovering the X1Hub
Hi team, I've got the basic set up of my X1 hub done - setup with same email address as my alexa account, configured ...
rmgerb64
X Series
1 year ago
2294
2
Device compatibility
Will the device support the IR signal to Multiset pro by Lightolier Controls? Thanks
Hlopie
X Series
1 year ago
396
1
My X1 won't power my projector down from macro
When I shut down my activity, the X1 does not power down the projector. I know the code is correct, because I can go into d...
gaitkeeper
X Series
1 year ago
394
1
Device failed to connect and can't be used
How do you factory reset the Sofabaton X1? My device did not sync correctly now every time I attempt to connect it all I ge...
bayber
X Series
1 year ago
623
1
New user
I've been a long time Harmony Elite user. But I have to say, I love this remote. Simpler and very reliable. There is a lear...
paws37
X Series
1 year ago
355
1
Can my wife have access to app?
I tried to connect my wife's phone to the hub via the app. It didn't worked. Is that possible? How we do that?
PeterArmor
X Series
1 year ago
609
3
Next major version ?
Hi, can you share when is planned the next major version ? We are waiting ETA on the following features : Philips hue sync...
Albator
X Series
1 year ago
716
1
Feature Request - Keep LED screen off option
Hi, Would be great to see a feature to keep the LED screen off until the scroll/back button is pressed. The battery life on...
starmanrf2908
X Series
1 year ago
538
4
Most disappointing purchase in years - convince me I am wrong!
So, I just got my X1. I needed a Logitech Harmony Elite replacement. Thought an X1 would be good because I saw positive rev...
piercer
X Series
1 year ago
1038
5
Please add Sony Tv
I just received my X1 over the weekend and would appreciate a code for a Sony TV Model KD-75X80K.
Ghostdd209
X Series
1 year ago
335
1
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Latest comments
As long as you store the detected IP address when connected to the 2.4GHz WiFi, and try to use it first, it should still work. I accept that for initial setup the same WiFi network is required, but after that, it should not be. This should be a very small software change in the app.
Dear Customer, We apologize for the inconvenience caused. Your phone must be connected to the same 2.4GHz WiFi network as the hub in order to detect it. We will share your suggestion with our team to evaluate whether it can be implemented in a future update.
Dear Customer, Thank you for your feedback. I will share your suggestions with our team to evaluate their feasibility and determine if they can be implemented in future updates.
Thanks for your Help… It´s coming from the two activities. When I delete the mute command in the shutdown sequence of one of the activities the mute command is only executed once…
No, just a fellow X1 and now X2 owner trying to help out. Not being able to create paragraphs here makes it hard to read but I would say rather than both Activities sending the Mute signal it’s more likely one Activity sending it twice for some reason. I have lots of Activities and lots of Devises in each Activity so if it sent every Off sequence my lounge would look like Blackpool illuminations with all the Power toggles turning the equipment and bias lighting Off and On over and over again.
I assume that you are David from the Sofabaton support. Can You look directly into my activity settings? This should be found in my saved setting of my account. I have a mute command in two different activities in the startup and in the shutdown activity. I use that when watching TV or NETFLIX using my Harman-Kardon receiver as surround system. A 3rd activity is jusi switching the Harmon-Kardon ON 1. At start everything if OFF and there is no activity running. 2. I switch my TV on using the original remote from LG (so I can see if it gets commands) 3. I start the activity that ist only using the Harmon-Kardon receiver ——— the TV gets two mute commands, one of each activity where a mute commend is in the shutdown sequence !!!! 4. I press the OFF button on the X2 ——— the Harmon-Kardon receiver switches OFF ——— the TV gets two mute commands, one of each activity where a mute commend is in the shutdown sequence !!!! So the hub sends all shutdown sequences off all activities. If I remove the mute commands from the shutdown sequences (I left them in the startup sequences) the TV gets no mute commands!!!! That proves my theory…