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This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.We have sent you relevant information to your email address, please check it .
This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.
This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Thank you for your feedback. Our engineers are working on this issue.
Having done some searching it appears the issue is not with Sofabaton its with Sony. Sony don’t allow unofficial equipment to turn the PS4/5 on. Harmony users are in the same boat (que Harmony user to tell me I’m wrong, and I could well be as I’ve never owned a Harmony or a PS4/5). But it appears you need to use the PS4/5 controller, buy the Sony Playstation Media Remote or use CEC from your TV to turn it on. There was a Bluetooth adaptor for the Harmony at one point but that is no longer available.
Don’t lose hope! It takes some work but I had to select the buttons on the remote to correlate with the PS4 x, square, triangle, circle buttons on a keyboard. I got everything working to do streaming on but the only button that doesn’t exist is the “on” or “home” PS button.
I’m experiencing the same issue, happens after not using the remote for a few days, have to restart the hub to get it to work!